Here at the Purple Olive Charcuterie we are committed to providing you with high quality products and excepional customer service. Please review our policies below to understand our terms and conditions.

Booking and Payment Terms
By placing a booking with The Purple Olive Charcuterie you agree to the following terms:

- All bookings must be made at least 3 weeks in advance. This ensures we can secure the necessary ingredients and prepare for your event.
- All invoices issued must be paid within 72 hours, or your event date cannot be guaranteed.
- A 50% deposit is required to confirm your booking, with the balance payable 14 days prior to your event.
- A travel fee of 0.88c per km may be applicable where your events are more than 30kms from our base in Wollstonecraft, Sydney. If applicable, this will communicated in your invoice.

Cancellations and Changes
We understand that plans can change. Please review our cancellation policy:

- Cancellations made 14 days or more before the event will receive a full refund of the deposit.
- Cancellations made within 7-14 days will forfeit 50% of the deposit.
- No refunds will be provided for cancellations made less than 7 days before the event. This is to cover the costs of goods and loss of business.
Rescheduling: If you need to reschedule your event, please contact us as soon as possible. We will do our best to accommodate your new date, subject to availability. Changes may not be possible within 48 hours of the event.

Dietary Requirements
At The Purple Olive Charcuterie, food safety is our priority:

- Yes we cater for dietary requirements, however, although we take the utmost care in our preparations, we are not a nut free, vegan or gluten free registered kitchen so trace elements may occur. We encourage all customers with dietary requirements to take this into consideration and decide if consumption is right for them.
- All charcuterie products are prepared in a clean environment following food safety guidelines.
- Please inform us of any food allergies or dietary restrictions at the time of your order. We will do our best to accommodate your needs.
- The Purple Olive Charcuterie will not held accountable for any dietary requirements made known of or during the event.

Event Setup and Pack up
- Our team will arrive 45 minutes prior to event booking time to set up the charcuterie cart. We will require access to a designated setup area.
- We will handle all cleanup related to the charcuterie cart area after the event. We ask that you provide a designated area for waste disposal.
- All equipment, decor, utensils, boards and anything else provided by The Purple Olive Charcuterie for your event is strictly on loan only and must be returned in the condition in which it was received. Should any damage or loss occur during your event arising from negligence or misuse on your behalf, will be billed to you directly for replacement or repair.

Pricing and Payment
- Pricing is based on the number of guests, and any additional services requested. A detailed quote will be provided upon enquiry.
- We accept payment via bank transfer.

Privacy Policy
Your privacy is essential to us. We collect personal information (such as name, contact information, and payment details) solely for the purpose of processing your booking and enhancing our services. We do not sell or share your information with third parties without your explicit consent.